FAQ
About us
How can I contact you?
If your questions or concerns are not about an order placed, you can:
By email: admin@milenio-invitations.com
If it’s about an order, we recommend to contact directly via email your assigned designer and/or in case you place an order with one of our dealers, you can contact them.
Where is Milenio Invitations based?
Our head office is located in Laredo, Texas.
Do you have a studio I can visit?
Yes, we have dealers on the main cities on the USA, please check our Dealers List.
What are your policies, terms and conditions?
Do you work with international clients?
Yes, we ship internationally!
What's the best time to order my wedding invitations?
We recommend that invitations should be ordered at least four months prior to the wedding. But it depends on each costumer and the time you want to send them to your guests, so to be more accurately you should order them at least 2 months before you want to send them out.
When should we mail out our wedding invitations?
Some blogs and experts says that Invitations should be mailed on average 8-10 weeks before the event, others say 6-8 weeks before the wedding. In our experience it depends on how they are used to do it in your community, some people send them out one month before, other people 2 weeks, the only thing that we are sure is that is not polite to give them less than one week before the event.
How do I calculate the quantity of invitations I will need?
We recommend to write at least a draft of your guest list, so you can realize about how many invitations you will need. If you don’t have it yet, another way is to calculate the quantity by dividing between 2 the quantity of guest you contract in your venue. You can read more about it on this article.
Is there a minimum number of invitations I can order?
Yes, due to the nature of our process we require a minimum order quantity of 25 invitations.
Do you make digital invitations?
Right now we don’t offer that service, but we can design the final sample artwork as a digital invitation so you can use it as a digital invite for no extra cost.
Do you do other cards besides wedding invitations?
Yes, we also offer other cards, such as gift cards, menu cards, wedding programs, bridal shower invitations, enclosure cards, place cards, etc, we can easily custom make them to suit your invitations, needs and requirements. Please see our matching accessories section.
Whose names should be included on the invitations?
It depends on your traditions and your preferences. There are different wording styles where both bride and groom parent’s names are included on the invitations, other where only the bride’s parent’s names and other where only the Bride and Groom names, if you still doubt it ask your self, who is hosting the event, also you can get an idea by reading our wording suggestions here
Are details and response cards necessary?
Not always, we can fit all the information in the main invitation card, but we recommend to add them in case you have details to share to your guests.
Therefore, you may not need envelopes for the response cards and tell your guests to reply by email, phone or even your own webpage.
Can I add some additional information on the response cards?
Yes, we will happily design it with any information you provide us. The changes are free. You just need to write clear instructions in the comment section of the order page when you place the order.
Can you print other foreign languages besides English?
Yes! we are able to do invitations in any language and it is a free service, however we do require you' the customer' to provide us with the wording and verses before or after you place the order and will take responsibility for any mistakes, therefore we do ask you to check your verses thoroughly before submitting to us. For Arabic wording, please provide your wording with PDF file to us.
Do you print in more than one language?
Yes! You can request it on the order form. Please note that for doing split orders (more than one language), there will be an additional set-up, so there is an additional $20 design fee. Also you have to provide the quantity of invitations you will need on each language.
Can I change the wording on the invitation?
Always. We have several suggestions for wording, (click here to see them). However, when filling out the form, specify any wording you would like to be printed or the changes you would like to make and we will apply to proofs accordingly. There is no additional charge to change wording.
Can I choose a different font?
Absolutely. This is included in the personalization we offer with our collections. The first proof we will send you is going to have the same font as the original sample, but upon request to your assigned designer we can send you our font list so you can choose the one you like the best. If you don’t see a style you like, send us inspiration images of the typography style you are drawn to and we’ll make sure to include similar options in your design proof.
Can I customize the colors of a Model?
Yes, this is our favorite part of the personalization option son our webpage, on the how to order video we show you how to change the colors of the model. Changing colors is always FREE! All of our invitations are available in many colors.
Can I customize the size of an invitation shown on screen?
No, we do not customize the invitations on the size, therefore some designs came in different sizes. Also always we can make an exception so please feel free to contact us with your request.
I would like to replace the illustration on a model, is that possible?
Yes! You can ask for it in the comments section of the order details and your assigned designer will ask for a screen shot of the collection you like and the illustration you would like to replace. This way we will be able to tell if your vision still falls under our Wedding Collections category with the addition of custom illustrations.
Otherwise, if you want to take out an object from the design, you can always ask your assigned designer to take it out on the design process and she will send you a new sample with your requests.
Any of this will have an extra fee.
Is it possible to add an icon or monogram that represents us?
Yes! Tell us in the comments section of the order and send to your assigned designer a screen shot of the collection you like and a reference image of the type of icon and monogram you would like to add. This will not have an extra fee.
What printing techniques do you offer?
We offer a variety of printing techniques as Thermography, Embossed, Hot Stamping, Inkjet, Offset and Laser. The one that we are going to use in your order depends on the model you choose, on the description of each model we will let you know which printing technique we are going to use.
Can you print on dark paper?
Only in some models we offer printing in papers, you can learn about it on each model description.
What is acrylic material? Is it breakable?
Acrylic is methyl methacrylate (PMMA), a group of polymers (plastics), also known as acrylic glass, or Plexiglas, is a transparent thermoplastic often used in sheet form as a lightweight or shatter-resistant alternative to glass. It’s not breakable in sheet form.
Can I buy now and print later?
We're on our way to launch a new feature for this, but for now, you can also write a message to our designers in the observations section that you want to hold your order, e.g "We don't need it until Feb 2025".
Also in the design proof email, you can let know your assigned designer that you want to hold your order.
What do I do when I am ready to print my other items?
You will have to let know your assigned designer when your order is ready to print.
How long can I put an order on hold?
As long as you like.
How much am I required to deposit to get the custom order process going?
Right now, 50% deposit of the order is required to start the project.
Which currency do you use?
All prices displayed are in US dollars (USD).
Which payments methods do you accept?
Our payment options displayed on the Billing page and are Debit or Credit card through Stripe or PayPal through our website.
How much is the average cost of an Invitation?
The price depends on the model and the quantity you will need; we have prices starting as low as $2.5 per invitation to $50 per invitation. In average our clients spend between $6-$9 per invitation. There are many variables to the total cost of our orders, such as adding accessories and services to it.
Do you ask for deposit?
At least 50% has to be paid to start your order. On Rush Orders we ask for the full payment.
What does the price include?
The price displayed on the product page only includes the invitation card. It does not include brooches or mail envelopes; you have to add them or any other accessories or service in the add-on section. If you don’t check the service or accessories checkbox, we will understand that you don’t require them.
How are invitations priced?
The nature of our models and customization requires special of design time. Also our products have a highly intense labor process due to its uniqueness and value of the model reflects the level of complexity and the quality of the materials we use to make them. So the invitations are priced depending on the model and quantity you’ll need.
Why is the pricing more for less cards?
Designing, Printing and Assembly costs are setup on volume, the more products the better the price gets due to setup fees and charges.
What happens if I add more items to my order on the design stage?
We will send you a bill, so you can pay for them.
When do I have to pay for the rest of the payment if I only pay the 50% deposit?
After you authorize the proof to print, we will send you a link to make the final payment, you will have to make it on the next 2 weeks after formal authorization.
What happens if I don’t make the final payment by the due date?
We reserve the right to make the charge of the final payment to the payment method you provided at the registration by the due date. In case we are not able to make the charge due other circumstances, we will not ship your order until the final payment is clear.
Do the invitations set includes everything that appear on the product page picture?
Not always, what is included on the model is described on each product page. Please read carefully before ordering and note that mail envelopes and embellishments are not included unless the description says so.
How much is the average cost of your Invitation Order?
In average our clients spend $800 for an order of 100 invitation sets which includes Invitation, RSVP and envelopes and 1 embellishment. But cost can vary depending on the model you choose.
How long does the order process take from start to finish?
Typically, the design and personalization of our invitations take about 1 week depending on how quickly the feedback is received. Production time takes anywhere from 2-3 weeks depending on the quantity and complexity of production & assembly of your order. After this timing we will ship the order (see shipping policy to learn about shipping times).
What is the order timeline?
Order is considered placed when you pay at least the 50% deposit and give the full information of the event. Once we received your deposit and order form, we will schedule your order.
You will receive the first digital proof in the next 2 working days.
Unlimited rounds of proofing are included with no extra free. Please note that the design process takes around 7 days on average.
Once the digital proof its authorized the printing and as assembly process takes between 2-3 weeks. This includes any finishing, laser invitations, pocket fold invitations, envelope liners and thermography and foil printing.
We will always try to accommodate tighter timescales if we can, we also offer rush order service please read the Rush Orders Policy.
How can I place an order?
Here is a link to a video with the instructions.
When do you start my order?
Order is considered placed when you pay at least the 50% deposit and give the full information of the event. Once we received your deposit and order form, we will schedule your order.
Can be a delay on my order?
Yes, because the design process takes longer because a slow feedback or because we don’t receive the final payment on time, in this cases Milenio Invitations cannot be held responsible for any delay to delivery.
Otherwise if an unexpected circumstance happens (see impossibility in our terms, conditions and policies) our customer support team will notify you as soon as possible.
Can I add invitations, accessories or services after I place my order?
We highly recommend to make at least a draft of your guest list, before purchasing so you can be sure about the quantity of invitations you’ll need. (Visit our blog to get tips on calculating the quantity of invitations you’ll need here).
If after placing your order, you realize you’ll need more invitations, you can send an email to your assigned designer with the quantity you’ll like to add, and we will check the status of your order and the availability, and we will let you know if it’s possible to add more items to your order or if you have to make a new one.
In case you have to place a new order, you’ll have to let us know in the comment box on the information page, so we can skip the design stage and have them ready as soon as possible. Note that the price will be different depending on the quantity you order.
By placing an order, you agree that to not checking any checkbox adding products or services in our ordered detail page means you are not buying any of those products or services and you don’t expect them to be done, even if they appear on the image of the product page.
Besides, if you want to add items such as brooches, mail envelopes, detail cards and other accessories or services to the order, the design stage is the one to add them by letting your assigned designer know via email and we will let you know if you are in time to add them.
How will I pay for the items I add on the design stage?
We will send you a bill link to make the payment.
Will my invitations come assembled?
Yes. The pricing you see includes assembly of the invitation, pocket and belly band. For pockets, the inserts will not be in the pockets. We do not offer Do-it-yourself options.
Can I re-order invitations at a later date?
Absolutely! We are happy to help with any additional invitations you need.
We highly recommend to make at least a draft of your guest list, before purchasing so you can be sure about the quantity of invitations you’ll need. (Visit our blog to get tips on calculating the quantity of invitations you’ll need here).
Also to avoid additional fees and delays, we recommend ordering 5-10 extra invitations in your initial order.
In case you have to place a new order, you’ll have to let us know in the comment box on the information page, so we can skip the design stage and have them ready as soon as possible. Note that the price will be different depending on the quantity you order. A minimum of 25 invitations will be required for all re-orders.
Do you offer rush orders?
If you need your items as soon as possible, we do take rush orders. Once you place your order, on the billing page you will find a check box that says Rush Order, you can select that and it will be taken as a Rush Order and we will charge extra 20% on the order total.
What is the Rush Order timeline?
Rush Orders are considered placed when you pay in full your order and receive the full information of the event.
You will receive the first digital proof in the next 2 working days. Unlimited rounds of proofing are included with no extra free. Please note that the design process takes around 7 days on average. We will always try to accommodate tighter timescales if we can.
Once the digital proof its authorized the printing and as assembly process takes 1 week.
You must consider the shipping time after we ship the order.
Do you offer overnight shipping?
Unfortunately, we do not offer overnight shipping, but remember we ship everything via Priority Mail Service and it will take 1-3 days to arrive on domestic shipments and 6-10 days on international ones, therefore in certain cases you can make a special request for overnight shipping and we will check the availability and we will send you a quotation for the service (see Shipping Policy).
Do you sell samples? How can I order a sample?
Yes, samples are available for sale in our website, on every model there is a button where you can click order sample. Regretfully the samples come non-personalized, but give you the chance to inspect the craftsmanship, the colors and the quality of the materials.
We recommend to order it before purchasing the whole order or any future order. The fee for a sample is $20, it is totally refundable in store credit for the full order.
Also you can visit one of our dealers in your city (check the dealers list here) or meet us on a wedding fair in your area (check the events we are attending here).
To guaranty a fast and efficient service we don’t offer printed customized proofs by any circumstance. You will only receive a digital proof by email after placing an order.
When will I receive the digital proof after placing an order?
Your digital artwork will be designed once your deposit is paid and order form received and will be sent via email, between the next 2 working days after the order is placed to the email you provide in your registration.
Can I make changes to the proof you’ll send me?
If you require changes to your digital artwork, you can make changes on ink colors or fonts as well, we provide unlimited digital proofs free of charge, updates will be made to your digital artwork as many times that is required until you are happy to provide approval. But we highly recommend reading through all designs carefully and sending back your changes in one go, so the design process can be more efficient.
How many rounds of proof does my order include?
We provide unlimited digital proofs free of charge, updates will be made to your digital artwork as many times that is required until you are happy to provide approval. But we highly recommend reading through all designs carefully and sending back your changes in one go, so the design process can be more efficient.
What happens if I don’t like the proof?
You can change it as many times you like, until you are happy with it. Please be aware that any major changes to the design at this stage may incur in a longer design process time and thus extend the delivery time.
What happens after I approve the sample?
Once you approve the digital sample we will send you an email with the deadlines for sending the guest list (in case you want this service and you haven’t send it yet) and to make the final payment with a link to make it. (see the guest list and payment section for more details).
Nothing is printed until we have your final proof approval, we have unlimited rounds of revisions are included, and we will spend as much time necessary working with you to perfect your invitations! Therefore, if you want to make changes after your confirmation, please contact your assigned designer by email immediately asking for corrections you want to make, we will check the status of your order and let you know if changes can be made. Please note additional fees may be required to stop your order for requested changes. We will do our best to make any changes before your order is printed. However, due to our fast turn-around time, we cannot guarantee that we will be able to intercept or change any order once it has been authorized. Thus, it is important that you make sure your order is correct before you confirm your e-proofs.
What should I do if I want to make any changes after confirmed my order?
Milenio Invitations prides ourselves to be fabulous proof-readers, great care is taken to ensure all information is accurate however sometimes mistakes can happen it is ultimately the responsibility of the client to check layout, copy, spelling and grammar. Please check it once, check it twice and check it for a third time lucky! Before approval.
All approved artwork which we require to receive from you via email, is then considered correct and final, if designs are approved with type errors and subsequently start the printing and assembly process, Milenio Invitations takes no responsibility for uncorrected errors in the artwork provided to you for approval and will not be liable for any resulting cost and accepts no responsibility.
Will I receive a printed physical sample?
We want you to be sure that are committed to quality and we have more than 25 year of experience with no quality complains.
Not customized samples are available for sale in our website, you can order one to verify the quality of it. We recommend to order it before purchasing the whole order or any future order. The sample cost will be fully refundable in store credit for when you placer the actual order of your invitations.
Also you can visit one of our dealers in your city (check the dealers list here) or meet us on a wedding fair in your area (check the events we are attending here).
To guaranty a fast and efficient service we don’t offer printed customized proofs by any circumstance. You will only receive a digital proof by email after placing an order.
What happens if I want add more items to my order?
We highly recommend to make at least a draft of your guest list, before purchasing so you can be sure about the quantity of invitations you’ll need. (Visit our blog to get tips on calculating the quantity of invitations you’ll need here).
If after placing your order, you realize you’ll need more invitations, you can send an email to your assigned designer with the quantity you’ll like to add, and we will check the status of your order and the availability, and we will let you know if its possible to add more items to your order or if you have to make a new one.
In case you have to place a new order, you’ll have to let us know in the comment box on the information page, so we can skip the design stage and have them ready as soon as possible. Note that the price will be different depending on the quantity you order.
If you want to add items such as brooches, mail envelopes, detail cards and other accessories to the order, the design stage is the one to add them by letting your assigned designer know via email.
Do the printed invitations will look exactly like the sample?
Yes, we will print your goods only after authorization and they will look exactly like the sample. Please note that the color on your screen may differ from printed color, each screen is collaborated differently and this is particularly noticeable on phones and tablets. Please have in mind that printers also vary and that your final stationery will be printed on the highest quality professional print press therefore the colors may be slightly different from the ones on your screen due to variations in the color between our different stocks, stock batches, printers and processes. Milenio Invitations cannot offer color matching. Customers should be aware that if they purchase different stocks across the same design set, or different print types, there may be variation in the color printed.
Can I change the Design and/or model after placing the order?
We know this is one of your most special days in your life and we are committed to your happiness, we want you to have a great experience planning it and have the invitations you have dreamed of, so before the sample formal approval, during the design process, it is possible to change the model and/or design, if you don’t like it or if you change your mind. A $20 usd fee will be charged.
Place note that if decide you change the model and/or design of your invitation the timeline will restart and the delivery time will be affected.
If you want to add items such as brooches, mail envelopes, detail cards and other accessories to the order, the design stage is the one to add them by letting your assigned designer know via email.
What is the addressing service?
The addressing service is to print names and addresses of each guest on each invitation.*poner foto
How can I request the addressing service?
You can request the service for an additional cost on the details page at the time of placing the order (see the how to order video). If you didn’t add it at this time, you can request it to your assigned designer on the designing stage.
If you don't have all of the names ready, at the time of placing the order, you can select the option to send it by mail.
When do I have to send the guest list?
You can attach it when you place the order, if you don’t have it ready at the time of ordering, once you approve the digital sample we will send you an email with the deadlines for sending the guest list, you will have 2 days to send Guest List.
What happens if I don’t send the guest list by the deadline?
If you don’t send it by the deadline the service will be automatically canceled.
Which format do I need to send the guest list?
You must attach the guest list on the details page or send it to your assigned designer by email in word or excel format, no pictures allowed and must be in type form format so we can copy and paste the information. (see the blog post on how to write the guest list here).
Guest names and address will be printed as you write them in the guest list, we don’t make any changes or spelling corrections. Remember to use uppercase and lowercase.
Do you send a proof of each addressing name?
No, you will not receive individual digital artworks for each guest invitation or stationery.
What is the correct way to write the names on the invitations?
Do the invitations include mail envelopes?
Due most of our customers prefer to give the invitations by hand in person our designs DO NOT include mail envelopes, so if you want to mail them, you will have to add mail envelopes to your order.
Do you handle postage and delivery of invitations?
Regretfully, we do not offer handle postage and delivery service. We do not send invitations directly to your guests.
How much postage do I need?
It depends on each model, due all of our models are different the postage you will need vary between models. Please note that most of our invitations require a large letter postage. Please check with the post office before sending to avoid them being damaged in the post.
Should I have my invitations hand canceled/hand metered?
Invitations that are hand canceled or hand metered will be hand sorted by the USPS rather than machine sorted. This will help ensure that your invitations arrive to your guests in the best possible condition. Additional fees from the USPS will apply.
Which shipping methods do you use?
We ship all items via Priority US Postal Service. Priority Mail Service delivery in 1-3 business days. Priority Mail International Service delivery in 6-10 business days. Please note that some countries cannot be shipped by priority mail service and it will be shipped by regular mail. Also note that we do not ship on Saturdays, Sundays, or Holidays.
What are the shipping costs?
Shipping is always FREE Worldwide when you place any order. Don’t worry about that 😉
Please note that some orders shipping internationally are subject to additional shipping charges based on taxes, tariffs, and duties put into place by that country. These additional fees are to be paid for by the customer at the time of delivery.
Do you ship to P.O BOX address?
Unfortunately, we cannot ship to any P.O. Box addresses. We require all customers to provide us with an actual address to that we can ensure your products will reach you safely.
Do I have to sign my order?
Yes, therefore please ensure someone is available to sign for the package.
Does my order have insurance?
Yes, at the time of shipment we your order will be insurance by USPS.
Will I be able to track my order after shipping?
You will be able to track your order, after we ship it out, we will email you a tracking number once your order has been shipped, which you can follow up directly on the shipping service webpage (USPS).
Do you offer international shipping?
Absolutely! We can ship orders to all the countries in the world. Please note that some orders shipping internationally are subject to additional shipping charges based on taxes, tariffs, and duties put into place by that country. These additional fees are to be paid for by the customer at the time of delivery.
Where do you ship from?
Our main office is in Laredo, Texas, so we ship everything from there.
Can I pick up a finished order?
Yes, if you place an order with one of our distributors you can collect your order directly with them. Otherwise if you place the order online you will receive it by mail.
Do you accept returns?
Our main goal is to ensure all customers are happy and satisfied with our products and due all of our products are customized, we do NOT accept returns.
What happens if my order arrives damaged?
We carefully pack all the order, but if your order arrives damaged due our packaging we will remake the damaged goods.
If the items are damaged due shipping company negligence and any other situations beyond our control, you may have to claim the insurance directly to the shipping company (USPS).
What happens if I receive a mistaken order?
While we take every care to ensure that you receive your correct order, occasionally errors do occur. Milenio Invitations recommend that you check your order immediately upon receipt. If an error has occurred, please advise us via email within 48 hours and we will rectify the shortage or error if it is different to the artwork that was approved by you. After this period Milenio Invitations takes no responsibility for any errors reported. To reprint any items due to errors not made by Milenio Invitations, the cost to replace it will be at the same unit price you were quoted, plus applicable postage fees.
For further details, please see our return policy
What happens if I want to make changes to my order?
We know this is one of your most special days in your life and we are committed to your happiness, we want you to have a great experience planning it and have the invitations you have dreamed of, so before the sample formal approval, during the design process, it is possible to change the model and/or design, if you don’t like it or if you change your mind. A $20 usd fee will be charged.
Place note that if decide you change the model and/or design of your invitation the timeline will restart and the delivery time will be affected.
If you want to add items such as brooches, mail envelopes, detail cards and other accessories to the order, the design stage is the one to add them by letting your assigned designer know via email.
Can I cancel the order after it reaches you?
In the next 24 hours you have to send an email and we will cancel it.
Can I cancel after receiving the e-proof?
If you want to cancel after you receive an e-proof, due to the fact that our designers have spent time on the design of your order, $50 will be deducted as a design fee when we provide you the credit refund.
But if you want to cancel after receiving the e-proof because you don’t like it, remember you have unlimited rounds of revisions and changes.
Can I cancel after I formally authorize the proof?
Once the order is proceeding to print and assembly cancelations are not allowed.
Do you make refunds?
We understand that sometime things don't go according to plan and you may need to postpone or occasionally even cancel event. As our products are completely custom-made we cannot issue refunds. We can apply a store credit if you have to change your event after order, but before print approval. If you need time to change the date on your event, we will happily hold it in our order system with no penalty until you confirm your final details before print.
What happens if I realize that I need less invitations once I already place the order?
Once an order has been placed, it will not be possible to cancel an item due third party costs have been incurred and that we start handling the order materials as soon as we receive the order.
We know you may still have questions, and we are happy to answer them! Chat with us during business hours or shoot us an email at admin@milenio-invitations.com! Are you ready to start your order? We’re ready to help!
